Frequently Asked Questions (FAQ)

We are located at Krivec 5, 1000 Ljubljana, in the TPC Krivec business-shopping center, 1st floor. Free parking up to 2 hours is available for customers while visiting our shop. Driving directions and contacts are on the Contact page; learn more about our team on About.

Mon–Thu: 9am–5pm, Fri: 9am–4pm, Sat/Sun/holidays: closed. For urgent drop-offs or holiday changes, call us via the Contact page; our responsiveness and process are outlined in Why Bitcom?.

Many faults are resolved the same or the next working day. The exact time depends on diagnostics, repair complexity and spare-part availability. We also offer priority repair services—see Services for typical timelines or contact us for urgent cases via Contact.

Yes, if a replacement device is available, we can provide one during the repair. Availability and conditions depend on the device type and current stock; please check ahead via Contact.

Yes. We provide a 90-day warranty on service work and typically a 3–12 month warranty on installed spare parts (depending on the type of work). Your invoice or service ticket is your proof. Read how we manage quality and claims under Why Bitcom?.

Bitcom is an authorized service center for Blaupunkt mobile phones; for other brands we perform out-of-warranty repairs. Contact us for details about your device and the process via Contact, or see how we approach repairs in Why Bitcom?.

Yes. We recover data from phones, tablets, computers, drives and SSDs; success depends on the fault and media condition, so quicker intake helps. See data recovery details or contact us for priority cases via Contact.

Yes. Send a trackable parcel with contact details, issue description, and invoice/warranty if available. If possible, remove the lock code/password; otherwise include it with the note. For delivery steps or timelines, check the FAQ or reach us on the Contact page.

Typically no. We do not erase data for a screen or battery replacement, but we recommend a backup for safety. In rare cases (e.g., device issues, post-update errors or extra diagnostics) a reset might be required—if so, we inform you beforehand. See guidance in Services or ask us directly via Contact.

Turn it off immediately (if possible), do not charge it and do not try to power it on. Disconnect cables/accessories, remove SIM/SD if you can, and bring it to service quickly for cleaning/diagnostics. Avoid drying on a radiator or in rice—this can accelerate corrosion, worsen the damage, and reduce the chances of a successful repair or data recovery. Steps and pricing are covered under Services; for scheduling, write via Contact.

Bring the device and, if relevant, the charger (especially if you suspect a power/charging issue). If possible, we recommend signing out of accounts/removing sensitive data before drop-off. A quick prep list is under Services; questions welcome on Contact.

Yes. We sell new and used devices, offer buyback and prepare devices for reuse. For a short overview of our offer and history, see About; for current stock please reach us via Contact.

The fastest way is via the Contact page (phone/email or the form) or in person at our shop.